Privacy policy

Privacy Policy — TrendNova
Last updated: March 5, 2026

TrendNova is responsible for this store and website, including all information, content, features, tools, products, and related services, with the purpose of providing you, the customer, with a personalized shopping experience (the “Services”). TrendNova is developed using technology provided by Shopify, which allows us to offer the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase, complete a transaction through our Services, or communicate with us in any other way.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can be associated with you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify you.

Depending on how you interact with our Services and where you live, we may collect or process the following categories of personal information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card details, payment information, banking information, transaction data, payment methods, and other payment-related information.

  • Account information, including username, password, security questions, preferences, and account settings.

  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.

  • Communication information, including information you provide when contacting us, such as when you reach out to customer support.

  • Device information, including information about your device, browser, network connection, IP address, or other unique identifiers.

  • Usage information, including information about how and when you access or interact with our Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, contact us, or otherwise provide personal information.

  • Automatically through the Services, including through your device when you visit our website or use our services, as well as through cookies or similar technologies.

  • From our service providers, when they process personal information on our behalf in order to provide certain technologies or services.

  • From partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing and improving our Services
    We use your personal information to process payments and orders, manage your account, remember your preferences, send account notifications, process purchases, returns and exchanges, organize shipping, and provide a personalized shopping experience.

  • Marketing and advertising
    We may use your personal information to send promotional messages, marketing emails, or advertisements about products and services, including personalized ads based on your browsing or purchase activity.

  • Security and fraud prevention
    We use personal information to verify accounts, provide secure payments, detect fraud, investigate suspicious activities, and protect our services and customers.

  • Customer communication
    We use your personal information to respond to inquiries, provide customer support, and maintain our business relationship with you.

  • Legal compliance
    We may use personal information to comply with legal obligations, respond to legal processes, enforce our policies, or protect our rights and the rights of our users.

How We Share Your Personal Information

We may share your personal information with third parties under certain circumstances, including:

  • With Shopify, manufacturers, and service providers who help us operate our store (such as payment processors, IT services, shipping providers, data analysis services, or customer support services).

  • With marketing and advertising partners to provide personalized advertisements.

  • When you authorize or request us to share information with third parties, such as for shipping products or social media integrations.

  • With affiliated companies or business partners.

  • In connection with legal obligations, business transactions, mergers, or to protect our rights and users.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our Services in order to provide and improve the platform.

Information submitted through our Services may be shared with Shopify and third-party providers located in countries different from your country of residence.

To learn more about how Shopify uses personal information and what rights you may have, please visit Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies before providing personal information.

Children’s Information

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age defined by applicable law.

If you believe that a child has provided personal information to us, please contact us so we can delete the information.

Security and Data Retention

We take reasonable security measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information

  • The right to request deletion of your personal information

  • The right to correct inaccurate information

  • The right to receive a copy of your personal information

  • The right to manage marketing communication preferences

If you reside in the United Kingdom or the European Economic Area, you may also have additional rights under local data protection laws.

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we process your personal information, please contact us first so we can resolve the issue. You may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside of your country of residence.

Where required, we use legally recognized transfer mechanisms, such as Standard Contractual Clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. Any updates will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: cindy.duartecanta@outlook.com
Address: Van Steenlandstraat 85, 2140 Antwerp, Belgium